Privacy Policy

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Privacy Policy

1. GENERAL

1.1 Our policy for processing personal data describes how we collect and process information about you. The intention is to inform you about how we best protect the data you have entrusted to us, regardless of where it is collected, shared, or processed.

1.2 The privacy policy applies to all personal data that you provide directly to us, or that we collect via the Childrens Toy Time website at www.childrenstoytime.com.

1.3 Childrens Toy Time is the data controller for your personal information. If you want to contact us regarding your data, you can do so using the contact information provided under section 7.

2. WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSES, AND WHAT IS THE LEGAL BASIS FOR PROCESSING?

2.1 When you visit our website, we automatically collect information about you and your use of www.childrenstoytime.com, such as the browser you use, what you search for on the website, your IP address including your network location, and information about your device.

2.1.1 The purpose is to optimize your user experience on the site and the site’s functions, as well as to carry out targeted marketing, including re-targeting via relevant platforms. This is necessary for us to pursue our interest in improving the site.

2.1.2 The legal basis for processing is Article 6(1)(f) of the EU General Data Protection Regulation.

2.2 When you purchase a product on our site or communicate with us on the site, we collect the information you provide, such as your name, address, email address, phone number, payment method, information about the products you purchase and may have returned, complaints about items, delivery requests, who you have sent a gift to, and information about the IP address from which you sent your order.

2.2.1 The purpose is to deliver the products you have ordered and fulfill our legally binding agreement with you, including managing your rights to return items and handling complaints. We may also process information about your purchases to comply with legal requirements, such as bookkeeping. The IP address is collected to secure our interest in preventing fraud.

2.2.2 The legal basis for processing is Article 6(1)(b), (c), and (f) of the EU General Data Protection Regulation.

2.3 When you subscribe to our newsletter, we collect your name and email address.

2.3.1 The purpose is to pursue our interest in delivering newsletters with relevant content to you.

2.3.2 The legal basis for processing is Article 6(1)(f) of the EU General Data Protection Regulation.

3. WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

3.1 Information about your name, address, email, phone number, order number, and specific delivery requests is shared with delivery partners responsible for delivering the purchased goods to you. For larger shipments, relevant freight carriers are used. For non-stock items, the mentioned information may be shared with the producer or distributor who will handle delivery directly to you. In the event of a complaint, we may provide data to the supplier for reimbursement or replacement.

3.2 We also share your information with external partners who process data on our behalf. We use external partners for development, technical support, site improvements, newsletter distribution, targeted marketing, and for your evaluation of our company and products. For instance, information about your name and email may be shared with review platforms to invite your feedback. All these companies are data processors for us and cannot use the data for purposes other than fulfilling the agreement with us. We have entered into written data processing agreements with all processors handling personal data on our behalf.

3.3 Some of these data processors may be based in regions outside your own. The necessary guarantees for transferring data are ensured through compliance with applicable data protection frameworks.

4. WHAT ARE YOUR RIGHTS?

4.1 To create transparency about the processing of your information, we must inform you clearly about your rights. If you are ever in doubt, you are always welcome to contact us.

4.2 Your right to access. You have the right to contact us and request information about what data we have registered about you, the purpose, any categories of personal data and recipients, and information about where the data originated. You have the right to receive a copy of the personal data we process about you. To do so, please send a written request. We will contact you as soon as possible.

4.3 Your right to rectification. You have the right to have incorrect personal data about yourself corrected by us. Please contact us if you become aware of errors.

4.4 Your right to erasure. In certain cases, you have the right to have your personal data deleted, for example, if you withdraw your consent and we have no other legal basis to continue processing. However, we may retain data as necessary to fulfill legal obligations, such as sending orders or handling returns.

4.5 Your right to restrict processing to storage. In certain cases, you have the right to restrict the processing of your personal data to only storage, for example, if you believe the data is incorrect.

4.6 Your right to data portability. In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and transfer it to another controller.

4.7 Your right to object. You have the right to object to our processing of your personal data, including for direct marketing or profiling conducted to target our direct marketing. You also have the right to object, based on your personal situation, to processing carried out due to our legitimate interests.

4.8 Your right to withdraw consent. You can withdraw consent for a specific processing of personal data at any time. Please contact us to do so, and you will receive confirmation.

4.9 Your right to complain. If you have grounds to complain about our processing of your personal data, you have the right to do so with the relevant data protection authority.

5. WHEN DO WE DELETE YOUR PERSONAL DATA?

5.1 Personal data collected through your use of www.childrenstoytime.com will be deleted after a reasonable period following your last use of the site.

5.2 Your data collected in connection with your subscription to our newsletter is deleted when your consent is withdrawn, unless we have another basis for retaining the information.

5.3 Data collected in connection with a purchase will generally be deleted after a reasonable period following the end of the relevant calendar year. We may retain information longer if necessary for legal claims, documentation, or compliance with legal requirements (e.g., accounting obligations).

6. SECURITY FOR YOU

6.1 We comply with applicable security rules and have implemented technical and system security measures and internal procedures to prevent your personal data from being accidentally or unlawfully lost, altered, accessed by unauthorized persons, or misused.

6.2 Only our employees who have a legitimate need to access your personal data to perform their jobs will have access. All employees are bound by confidentiality agreements.

7. CONTACT INFORMATION

7.1 Childrens Toy Time is the data controller for the personal data you share with us or that is collected via www.childrenstoytime.com.

7.2 If you have questions about our privacy policy or wish to exercise one or more of your rights described in section 4, please feel free to contact us using the contact options available on our website.

8. CHANGES TO THE PRIVACY POLICY

8.1 If we make changes to the privacy policy, you will be informed about this the next time you visit our site.

9. VERSIONS

9.1 This is the current version of Childrens Toy Time’s privacy policy.

Best regards,

The Childrens Toy Time Team

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