Refund and Return Policy for childrenstoytime.com

At childrenstoytime.com, we want you to shop with complete confidence. We stand behind the quality of every product we sell. If for any reason you are not entirely satisfied with your purchase, our refund and return policy is designed to be clear, fair, and easy to follow. Please read the information below carefully.

1. Our 100-Day Return Policy

We offer a 100-day return policy on most items purchased from our website. This means you have 100 days from the date you receive your order to decide whether you want to keep it or return it. We believe this extended period gives you plenty of time to inspect the product and make sure it is the right fit for your child or gift recipient.

If you are returning a gift that you plan to give at a later date, you can let us know the intended gift date when placing your order. Simply add a note in the comment field during checkout. We will then apply the 100-day return period starting from that specific date, not from the purchase or delivery date. This is especially helpful for planning birthdays or holiday gifts well in advance.

2. Condition of Returned Items

To receive a full refund, returned items must be in new, unused, and resalable condition. They should be returned with all original packaging, tags, labels, and accessories. Please handle the products with care while inspecting them. We cannot accept returns for items that show signs of wear, have been used, or are missing parts of the original packaging.

For hygiene reasons, certain products such as personal care items, opened consumables, or face masks cannot be returned unless they are defective.

3. How to Initiate a Return

To start a return, please visit our website and go to the returns section. You will need your order number and the email address used when purchasing. Follow the instructions to print a return label and a return form.

• Pack the item securely in its original packaging, if possible.
• Include the completed return form inside the package.
• Attach the return label to the outside of the package.
• Drop off the package at the designated shipping point as instructed.

We recommend keeping the tracking number for your records until the return is processed.

4. Refunds

Once we receive your return, our team will inspect the item within a reasonable number of business days. If the return is approved, we will issue a refund to your original payment method. The refund amount will include the full purchase price of the item but will exclude the original shipping costs (unless the return is due to our error or a defective product).

Please note that it may take several additional days for the refund to appear in your account, depending on your bank or payment provider.

If you return an item that does not meet our condition requirements (for example, used or damaged packaging), we may deny the refund or issue a partial refund. In such cases, we will contact you to explain the decision.

5. Exchanges

We do not offer direct exchanges. If you want a different item than what you originally purchased, please follow these steps:

1. Place a new order for the desired item on childrenstoytime.com.
2. Initiate a return for the original item as described above.
3. Once we receive and approve the return, you will receive a refund for the original item.

This process ensures you get the product you want as quickly as possible, without waiting for the return to be processed first.

6. Returning a Gift

If you received an item as a gift and wish to return it, you have two options:

• Return for store credit: You can return the gift and receive a store credit code that you can use to purchase something else on our website. The refund will be issued to you, not to the original purchaser.
• Return for refund to the purchaser: If you prefer, we can refund the amount to the gift giver’s original payment method. In that case, you will not receive store credit.

To return a gift, please contact our customer service through the website and provide the order number (if known) or the gift giver’s name and email address. We will guide you through the process.

7. Defective or Damaged Items

We carefully inspect all products before shipping, but sometimes issues can occur. If you receive a defective item or an item damaged during shipping, we sincerely apologize. Please follow these steps immediately:

• Take clear photos of the defect or damage, including the product itself and any damaged packaging.
• Go to our claims portal (accessible from our website) and submit a complaint.
• Provide your order number and attach the photos.

We will review your claim promptly. If approved, we will send you a replacement at no additional cost or issue a full refund including shipping. You will not need to return the defective item unless we specifically ask you to do so.

8. Returning Items at Our Warehouse

If you live near our warehouse or prefer to return in person, you are welcome to do so. Please first initiate the return online as described in section 3. Then bring the item along with the completed return form to our warehouse location. Our staff will assist you. Refunds for in-person returns follow the same timeline as mail returns.

9. Non-Returnable Items

The following items cannot be returned unless defective:

• Products marked as “final sale” or “non-returnable” on the product page.
• Items that have been personalized or customized for you.
• Opened hygiene products (e.g., teethers, bath toys, face masks).
• Downloadable software or digital products.

10. Return Shipping Costs

If you are returning an item because you changed your mind or no longer want it, you are responsible for the return shipping costs. The original shipping fee paid at checkout will not be refunded.

If the return is due to our error (wrong item sent) or a defective/damaged product, we will cover the return shipping cost. Please contact customer service, and we will provide a prepaid return label.

11. Late or Missing Refunds

If you have not received your refund after we have approved it, please check your bank account again. Then contact your credit card company or payment provider, as there may be a delay before the refund is posted. If you have done all of this and still have not received your refund, please reach out to us through our website’s contact form.

12. Contact Us

If you have any questions about our refund and return policy that are not answered here, please contact us via the contact form on childrenstoytime.com. We are here to help and will respond as quickly as possible.